C3 | CustomerContactChannels – Transforming Engagements into Experiences and Customers into Fans
C3|CustomerContactChannels pioneered a generation ago the deliberate transformation of prospects and customers, recruits and employees into deeply loyal and engaged FANs of our clients’ brands.
Since the Company’s inception, C3 has focused itself on being ‘different’ than any other provider in the BPO industry. In December of 2016, the Company was acquired by Singapore-based investment company, Everise. Exclusively focused on investments in the BPO industry, Everise set the goal of transforming C3 into a complete global experience company that is disrupting the way BPO’s view the management of customer interactions. This is where the goal of attaining FAN status was born.
C3 focuses on not just satisfying clients, but delighting them. For our clients’ customers, C3 believes that success will not be met until we convert our clients’ customers from happy or satisfied into super-FANs.
Hand-picked employee recruits are trained in our proprietary Contact Center solutions, ensuring they become the most skilled Customer Experience Champions in the marketplace. Each is empowered and confident to skillfully raise your bar for customer service. The best of the best Experience Champions often become the next generation of managers, supervisors, even executives across each market C3 calls its own.